How to Use Revolut for User Reviews

Understanding Revolut’s Review Ecosystem

Revolut has evolved into a comprehensive financial platform, not just facilitating banking and transfers but also incorporating community-driven feedback systems. Reviews on Revolut serve as essential tools for users to share their experiences, whether about the app itself or external merchants and services linked to the platform.

As of 2025, over 40 million users worldwide rely on Revolut, making it a crucial casino sites not on gamstop for review-driven decisions. The integration of user reviews helps both the company and its users maintain high service standards, ensuring transparency and accountability in all financial interactions.

What Are User Reviews on Revolut?

User reviews on Revolut include ratings, textual feedback, and sometimes media attachments that detail experiences with merchants or financial services. These can range from peer-to-peer transactions to business purchases made through the Revolut app.

Reviews can be given immediately after a transaction, prompting real-time feedback. This system allows Revolut to maintain quality control and improve both customer support and vendor performance on the platform.

Why Reviews Matter for Users and Businesses

For users, reviews offer valuable insights into the reliability of merchants, fee transparency, and user satisfaction. Businesses benefit by gaining trust, increasing visibility, and receiving constructive criticism that can guide service improvements.

According to a 2024 survey, 87% of Revolut users check reviews before initiating business-related transactions, indicating their impact on customer trust and decision-making.

The Role of Reviews in the Revolut Community

Reviews help shape Revolut’s ecosystem by encouraging honest, helpful discussions about user experiences. This contributes to a culture of accountability, where service providers are rewarded for good practices and held responsible for shortcomings.

Community moderation and upvoting useful reviews ensure high-quality content visibility, allowing the most helpful opinions to influence others effectively.

Setting Up Your Revolut Account

Before diving into the review system, users must set up a Revolut account. This process is streamlined and can be completed in under 10 minutes with a smartphone and identification document.

Ensuring your profile is fully verified not only enables access to core features like payments and transfers but also allows you to submit and engage with reviews on the platform.

Downloading and Installing the App

Revolut is available on both iOS and Android. Head to the App Store or Google Play, search for "Revolut", and download the app. The current app size is approximately 210MB.

As of Q1 2025, the app holds a 4.7-star rating on the App Store with over 1.2 million reviews, reflecting high user satisfaction and robust performance.

Creating and Verifying Your Profile

Once installed, users are prompted to enter personal details including name, email, phone number, and national ID for KYC verification. This process usually takes 1–2 business days.

Verified profiles can access all community features including leaving reviews, responding to others, and flagging content that violates community standards.

Navigating to Review Features

To access reviews, go to the "Transactions" tab, select a payment, and click "Leave a Review." For merchant reviews, access the merchant’s profile via the “Marketplace” tab.

Users can also explore the “Community” section where trending reviews and top-rated businesses are featured, enabling easier discovery and engagement.

Writing Effective Reviews on Revolut

Effective reviews are clear, detailed, and fair. They provide an honest summary of the transaction and highlight key positives and negatives experienced by the user.

Constructive reviews not only help others make informed decisions but also offer businesses valuable feedback to improve their services.

Where to Leave Reviews

Users can leave reviews in two main areas: directly after a transaction or from a merchant's profile. Reviews can include a 1–5 star rating and up to 500 characters of text.

Most users prefer leaving reviews immediately post-transaction when details are still fresh, leading to more accurate and relevant feedback.

Guidelines for Constructive and Helpful Reviews

• Be specific: Mention what worked or didn’t (e.g., “Card declined twice during payment”).
• Be objective: Avoid personal attacks and stick to facts.
• Provide context: Mention date, service used, and resolution (if any).

Following these best practices increases the likelihood that your review will be marked as helpful and appear prominently.

Reporting Inappropriate Reviews

Inappropriate content can be reported by clicking the three dots next to any review and selecting “Report.” Revolut uses AI and human moderators to assess flagged content within 48 hours.

Types of violations include abusive language, misinformation, spam, and content irrelevant to the transaction in question.

Using Reviews to Make Better Financial Decisions

Reviews are not just for sharing experiences—they are also crucial tools for evaluating service quality, identifying red flags, and selecting reliable merchants.

By understanding how to interpret reviews correctly, users can better navigate the financial landscape and reduce the risk of poor service or hidden fees.

Interpreting Review Ratings and Comments

A 4.5-star merchant with 3,000 reviews is more trustworthy than a 5-star merchant with only 10 reviews. Volume and consistency are more indicative of quality than perfect scores.

Pay attention to recurring themes in comments such as "delayed support" or "hidden fees" which may indicate systemic issues.

Identifying Trustworthy Patterns in Feedback

Avoiding Common Review Misinterpretations

One-off complaints may reflect anomalies rather than consistent problems. Always consider review dates—outdated reviews may not reflect current service quality.

Emotional language or all-caps statements should be taken cautiously, as they often indicate personal bias rather than objective feedback.

Reviewing Merchants and Service Providers

Revolut allows users to review both online and in-store merchants after completing payments. This promotes transparency and improves consumer protections.

Verified business profiles can respond to reviews, creating an open dialogue that helps resolve disputes and build customer trust.

When and How to Review a Merchant

Leave a review once a purchase is complete and you have assessed the product or service. Navigate to the transaction and click “Rate Merchant.”

Include details like shipping time, product condition, and customer service response. This helps others understand what to expect.

Impact of Reviews on Revolut Business Users

Businesses with high ratings see up to 30% more conversions from Revolut users. Reviews impact visibility in Revolut’s “Recommended Merchants” section.

Conversely, businesses flagged multiple times for poor service may face profile warnings or temporary visibility limits.

Managing Your Own Reviews

Users have full control over the reviews they submit. This includes editing, deleting, or updating comments based on subsequent experiences.

Transparency and flexibility ensure the review system remains accurate and reflective of real-time service changes.

Viewing and Editing Previous Reviews

To edit, go to the “My Reviews” section in your profile. Click the review you want to update and select “Edit.” You can modify text and rating.

This is useful if the merchant resolves an issue or your opinion changes post-purchase.

Deleting or Updating Your Feedback

Reviews can be deleted entirely through the same section. Note that once deleted, reviews are not recoverable.

Updated reviews are marked with an “edited” label and reflect the latest version visible to other users.

Using Revolut Reviews to Promote Your Business

Businesses can claim their Revolut profile to manage public perception, interact with users, and promote positive feedback as part of their marketing strategy.

Review engagement tools have proven to improve brand sentiment by up to 20%, particularly when businesses actively respond to queries and complaints.

Claiming and Verifying a Business Profile

Businesses should submit a verification request through Revolut Business. This includes identity confirmation, VAT registration, and proof of operation.

Once verified, businesses gain dashboard access to monitor reviews and respond in real-time.

Responding to Customer Reviews

Replying to reviews—especially negative ones—demonstrates transparency and care. This can often turn dissatisfied customers into loyal ones.

Use professional, courteous language and aim to resolve disputes or misunderstandings promptly.

Leveraging Positive Feedback for Marketing

• Feature top reviews on your website and emails.
• Encourage satisfied customers to post about their experience.
• Use feedback data to adjust promotions and services.

Positive reviews serve as social proof, boosting conversion rates and reinforcing brand value.

Community Guidelines and Review Policies

Revolut enforces strict guidelines to maintain review quality and ensure that feedback remains relevant and respectful across the platform.

All users are expected to comply with these policies. Violations may result in warnings, content removal, or suspension from review features.

What Is Allowed and Not Allowed in Reviews

Allowed: Honest opinions, constructive criticism, relevant transaction details. Not allowed: Hate speech, impersonation, advertising, or irrelevant content.

Repeated violations lead to permanent bans from community features.

How Revolut Handles Abuse or Violations

All flagged content is reviewed within 48 hours. Violators receive a tiered warning system starting with a notice and ending with suspension.

Severe abuse cases, such as fraudulent reviews or harassment, are reported to relevant authorities and may lead to account closure.

Privacy and Data Security in Reviews

Revolut ensures that no personal transaction data is revealed in public reviews unless the user explicitly includes it. Privacy is a top priority.

Only the reviewer’s first name and rating history are shown, and all sensitive information remains encrypted.

What Information Is Shared with Other Users

Review visibility includes your name, date, and content. Transaction amounts, account details, or linked accounts are never shown.

This ensures transparency without compromising security or personal data.

Managing Visibility and Anonymity Settings

Users can select “Anonymous Review” before posting. This hides their identity but still counts toward the merchant’s overall rating.

In settings, users can also toggle default anonymity, giving them control over every review they post.

Future Developments and Tips for Maximising Use

Revolut is actively expanding its review tools. New features will include merchant benchmarking, automated sentiment analysis, and loyalty reward integration.

These enhancements aim to empower users further and support small businesses in leveraging feedback effectively.

Upcoming Features for Reviews in Revolut

• AI-generated review summaries
• Custom tags (e.g., "fast delivery", "great customer support")
• Review-based cashback incentives

Expected rollout: Q3 2025 in the UK and EU regions first.

Tips for Engaging Effectively with the Review System

• Be consistent—regularly leave reviews after transactions.
• Use the search filter to find the most relevant community insights.
• Engage with other users by liking and commenting on helpful reviews.

Staying active in the review system helps build your reputation and ensures more personalised service experiences over time.